These are some of the most common questions asked about DesktopServer.
I’m currently using XAMPP/MAMP/WAMP/Bitnami/InstantWP/AMPPS/Web Matrix, can I use DesktopServer?
You cannot run DesktopServer and another webserver or MySQL database engine at the same time. You should uninstall or disable your existing webserver and MySQL engine before running DesktopServer. Pay careful attention as some services like to restart themselves or run when you reboot your computer. Programs like Microsoft Web Matrix fail to uninstall completely and might prevent DesktopServer from starting correctly. Be sure to check the troubleshooting section at the bottom of our install guide and feel free to ask us for assistance. With a proper installation of DesktopServer, you can save countless hours!
What if I decide I’m not going to use DesktopServer? What is your refund policy?
We do offer refunds within 30 days of your purchase for the complete purchase price. However, please note that it does cost us to process sales and refunds. We highly encourage you to try DesktopServer Limited first but do understand that the limited version does not have all the features of DesktopServer Premium. We do not want you to pay for DesktopServer if it is of no use to you. However, if you are running into technical issues, we do ask that you kindly give us the opportunity to assist you. Our world-class support is here to help!
Refunds are generally issued within one business day if requested within 30 days of your purchase date. Please note that we value your feedback to help make our product better but cannot process refunds 30 days after your purchase date.
On Windows the install folder says xampplite vs just xampp, isn’t xampp better?
No. To better simulate what modern hosting providers use with Linux, we customized DesktopServer’s implementation of XAMPP starting with a lean and optimized configuration. We then removed and added functionality to make up for XAMPP’s short comings. The ‘lite’ is a misnomer on Windows and actually contains a full featured web and database server above and beyond regular XAMPP.
Will DesktopServer Premium still work after my one year license expires?
Yes! DesktopServer Premium will continue to function. There is no ‘timer’ in the software and you can still use it. However, you will not be able to download the software from our site or obtain updates or support after your license expires.
What are the prerequisites for DesktopServer? Do I need to know PHP?
DesktopServer is designed for Web Designers & Web Developers only. Although PHP is not necessary, CSS and HTML are essential. If you are a web designer or developer, you should review documentation at WordPress.org, particularly Stepping Into Templates. You should have basic knowledge of WordPress “self-hosted” before using DesktopServer.
Can I put DesktopServer on a portable drive and take my sites with me?
DesktopServer features an Import and Export feature so that you can trade and copy entire WordPress sites including themes, plugins, and their configurations with other DesktopServer users. You cannot run DesktopServer itself or the website folders directly from a portable drive as the files are platform (Windows/Macintosh) specific and needs to bind to the host computer to simulate fictitious top-level domain names. Use the Import and Export feature to move your sites to other computers.
Can I install DesktopServer Premium on more then one computer?
Yes! DesktopServer Premium’s license is very liberal. Your purchase is support and user based. You may install DesktopServer Premium on 10 computers if you want but support is limited to only one user on one computer that must belong to the user and single license holder.
Why the .dev top level domain? Can’t I use a .com tld?
You can specify any top level domain you want (.com, .net, .org, .info, etc.) when exporting to a live server using DesktopServer Premium edition. We enforce the fake .dev domain for development to insure security, avoid confusion, and prevent conflicts with real servers. Network and system administrators frown upon overriding real DNS servers because of the security implications with DNS spoofing, not to mention support attempts determining which content is the real top level domain makes the .dev pseudo domain the best solution. DesktopServer Premium manages the replacement of .dev when importing and exporting sites.
Can I use DesktopServer for non-WordPress sites?
Yes! Although the Import and Export features are specifically designed for WordPress sites. If you would like to use DesktopServer for other projects you can automate that as well. Please see Create virtual host, folder and database for non WordPress site.