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Viewing 15 posts - 1 through 15 (of 16 total)
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  • in reply to: MySQL Database Not Being Created on New Site Creation #66412

    Hi Devin,
    I’m sorry to hear this. It is not likely a VVV issue as VVV is an isolated server container (runs in a virtual machine). DesktopServer 3.65 to 3.8 is a major upgrade to MySQL as MySQL is no longer supporting MyISAM and is placing greater precedence on InnoDB. In anycase, DropBox’s rsync synching behavior is not compatible with MySQL’s special Random Access Mode file system usage (this can lead to corruption). However, this particular issue you are experiencing does not necessarily sound related; we’d recommend exporting your existing development sites, perform a clean uninstall/install (you can use the installer’s Uninstall option). Just incase, you should backup your c:\xampplite\mysql and your preferences file at c:\ProgramData\DesktopServer.

    Unfortunately a clean uninstall / install is the best way to ensure your master MySQL is in working order (should that be the source of the issue). Alternatively, you could try to perform a manual upgrade on top of your existing installation to “repair” the issue. Here is how:

    http://docs.serverpress.com/article/156-how-to-manually-upgrade-desktopserver-for-windows

    With a clean install and a fresh MySQL database, you should be able to re-import your development sites.

    Please let us know if this does not resolve the issue or if you need further assistance.

    Regards,
    Stephen

    in reply to: Problem creating site #54521

    Hello Chris,
    This does not pose an issue for us. Please see the attached file. However, can you indicate the Site Root Folder path you are using (see screenshot)? Please ensure this path is ‘permalink’ friendly (no punctuation, characters a-z, numerics, hyphen and underscores are ok).

    Hello Alain,
    Unfortunately this can popup but may be misleading. Can you try the http://localhost/phpmyadmin address in another browser? It appears that certain cookies, and occasionally aggressive caching within the local browser that can cause this.

    If it does resolve in another browser, simply go back to your preferred browser and try to either clear the cache, or first visit the page with a GET parameter to force a refresh; like so:

    http://localhost/phpmyadmin/?xyz123

    Please let us know if this does not resolve the issue or if you need further assistance.

    Regards,
    Stephen

    in reply to: Installation Error #43915

    This problem can occur if you have unzipped the file on a external or network drive, or didn’t unzip the file at all. Please take a moment to ensure you follow the install directions, step #2 and that the files are on a local drive such as your desktop, downloads, documents, or anywhere on your c:\ drive:

    2. Unpack the .zip archive (right-click, Extract All… on Windows)

    In rarer cases, this problem can be the result of third party antivirus that has inhibited or altered your operating system. Please let us know of any third-party antivirus software installed or contact the author on how to restore normal operation. DesktopServer is designed to run on fully functional Windows operating systems only.

    Thank you for your patience. Please let us know if this does not resolve the issue or if you need further assistance.

    Regards,
    Stephen

    in reply to: Installation Error #43912

    Hello Tom,
    Thank you for writing us. It looks like you are having trouble attaching your file. You may need to zip it prior to upload.

    Regards,
    Stephen

    in reply to: Exception error on deploy #43607

    Hmm, that is unusual. DesktopServer removes the .git folder prior to creating an export zip or performing a DirectDeploy. However, the initial operation is a “copy”, which may cause undue stress if the .git archive is very large. After the copy operation completes, DesktopServer purges any project folders and files on the copy: .git, .gitignore, _Notes, .svn, etc. However, we will make a note of this (ideally it wouldn’t perform the copy from the start on those given folders).

    Thank you for your feedback.

    in reply to: White screen on install page and on local host #43123

    This can happen if the MySQL engine is turned off. Please use DesktopServer’s first option to “Stop or restart” to cycle the services on and off again. You may then visit the phpMyAdmin screen in your web browser.

    Please note that the error message is heavily cached on your local browser and by require you to empty cache and refresh or simply append a bogus GET parameter such as:

    http://localhost/phpmyadmin/?xyz123

    Please let us know if this does not resolve the issue or if you need further assistance.

    Regards,
    Stephen

    in reply to: Create Dev Copy of Multisite Live install with SSL #42253

    In subfolder mode, there shouldn’t be anything to change (that we’re aware of). We’d be happy to review it for you via Supplemental Support:

    You have no obligation to use our Supplemental Support Request option. To protect your privacy, your submission will be deleted from our system after analysis completes (usually within 24 to 48 hours). You can upload the created zip file via our website at:

    http://serverpress.com/supplemental-support-request/

    Please note that there is a 300MB limit on the upload page. If your .zip archive is larger than 300MB, you may wish to use a third-party service, such as dropbox.com to send us the file. Dropbox requests can be sent to our email (support@serverpress.com). In lieu of dropbox.com or our upload page, you may send us a URL to obtain the file.

    Lastly, if you opt for this level of support, you’ll just want to reference this thread #42244 with your submission.

    Regards,
    Stephen

    in reply to: Create Dev Copy of Multisite Live install with SSL #41697

    Hi Jeff C,
    Thank you for writing us. I might be able to point you in the right direction. Please take a moment to answer the following:

    Is this subdomain or subfolder mode? If subdomain did you create your aliases?
    Did you rebuild your .htaccess and associated wp-config settings? These settings might have platform specific paths and differ from system to system (hosting providers seldom run Mac or Windows). Check WordPress’ suggested settings for Network Setup (see attachment).

    If under the subdomain option, you may need to follow the section “Create Subdomains” at https://serverpress.com/doc/getting-started-wordpress-multisite/

    in reply to: opening app #41429

    Hi Paul,
    This can happen if you do not unzip the file before running the installer. Please be sure to follow step #2 “Unpack the .zip archive (right-click, Extract All… on Windows) and run via right-click -> Open on the Install icon (blue box with green arrow).

    Alternatively, you can simply perform a manual install, which is really easy but this does bypass requirements checks; here is how:

    https://serverpress.com/doc/manually-installing-desktopserver/

    in reply to: Manual Installation Help! #36284

    Hello Jim,
    Thank you for your follow up. Can you furnish us with your preferences file? Here is how:

    https://serverpress.com/doc/how-to-open-the-desktopserver-preferences-file/

    We’ll want to know the first 10 or 15 lines of text, including the webOwner value.

    Thank you for your patience,
    Stephen

    in reply to: Can't create menus? #36169

    Hello Chad,
    Were you able to get this issue resolved? If not, is this a new installation, upgrade or one that has stopped performing normally?

    Regards,
    Stephen

    in reply to: possible to import using free version? #34258

    Only Premium has the import feature and has official support for one of the supported zip backup formats (BackupBuddy, Duplicator, ManageWP, Backup WordPress, BackWP Up, InfiniteWP, etc.).

    If you do have a viable zip file in the required format (zip is an arbitrary term for a compressed file) you could drop it into the blueprints folder and open it using the free version’s default “Create…” option and selecting it from the Blueprints dropdown menu.

    However, you will not gain access to DesktopServer’s Premium specific features to allow for further customizations, correct misspelled links, links for CDNs, etc. Alternatively, you could use BackupBuddy’s ImportBuddy feature and run the importer after creating a default WordPress website using DesktopServer (so that DesktopServer creates the initial database for you).

    in reply to: Trouble with Word Press Login #34007

    Hi Jess,
    Is this a new installation (i.e. you have no prior created sites to preserve)? It sounds like your installation might be incomplete and/or missing a critical file. Can you furnish us with a screenshot of what you do see when visiting http://localhost ?

    This problem might happen if you had XAMPP installed prior and/or are running the installer’s “Upgrade” option in lieu of a new installation. If you have not already done so, please perform a manual installation (which is very easy), here is how:

    1) Restart your Mac (via “Apple” menu upper left). If prompted, uncheck “Reopen windows when logging back in”
    2) After login, simply drag the XAMPP folder from the zip archive’s lib folder to your Application folder:

    https://serverpress.com/doc/manually-installing-desktopserver/

    Please let us know if this does not resolve the issue or if you need further assistance.

    Regards,
    Stephen

    in reply to: Trouble with Word Press Login #33986

    Hi Jess,
    Thank you for writing us. I’m sorry to hear this. This problem can occur if the web server doesn’t know where your site is. DesktopServer usually tells the web server (Apache) by asking it to restart and re-read all the configuration files. You can usually enforce a restart by simply using DesktopServer’s first option to “Stop, start or restart” followed by the “Restart…” option.

    If that doesn’t work, it might because another process is control of the restart did you use the XAMPP control panel or set XAMPP to auto start? This can confuse DesktopServer. Please reboot your system and restart DesktopServer. Normally this wouldn’t be necessary. For additional support, please be sure to include your operating system version (i.e. Windows 8.1, Mac OS X 10.9.4, or Ubuntu 14.04).

    Please let us know if this does not resolve the issue or if you need further assistance.

    Regards,
    Stephen

Viewing 15 posts - 1 through 15 (of 16 total)