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This topic contains 5 replies, has 5 voices, and was last updated by  Gregg Franklin 2 years, 10 months ago.

  • Author
  • #80179

    Yulia Jenner

    Hi, I created a new website, and when I click on the, I get a Not Found error and a 403:

    “Not Found

    The requested URL /wp-admin/install.php was not found on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.”

    When I go to Sites and click on the site link,, I get a page with “Desktop Server is built on XAMPP”.

    How this can be fixed? Thank you.

  • #82538

    Chase Chang

    I have exactly same problem.
    Could someone please help?

    (on Mac, using the v 3.8.0 of Desktop Server)

  • #84650

    Gregg Franklin


    Open DesktopServer
    Select the first option “Stop and restart the web and database services.” Next >
    Select “Restart the web and database services. ” Next >
    Next >

    Visit your website.

    Please let us know if this does not resolve the issue or if you need further assistance.

  • #87915

    Denzil Walton

    I have the same problem. It tells me to open in my web browser but nothing happens. I restarted as directed above, and still nothing. Windows 10.

  • #88478

    Graham Wilson

    Same here on two windows 10 machines.

  • #88521

    Gregg Franklin


    For the Windows 10 users please see if the World Wide Web Publishing service is on.

    We have found in some cases after upgrading to Windows 10 the World Wide Web Publishing Services is turned on and can cause this issue.

    Click on the search button next to the start menu button in the Windows 10 taskbar and type “Administrative Tools”.
    You can either hit return or click on the “Administrative Tools” link that Windows finds for you.
    A control panel window will open with a list of tools. The one you want is “Services.” Double-click it.
    Another window will open called “Services.” Locate the one named “World Wide Web Publishing Service.”

    Right-click “World Wide Web Publishing Service” Then select “Properties”. In the window that appears, choose “Stop” then locate the “Startup type” dropdown, and set it “Manual.” Click “Apply” or “OK” to save your changes. You should be all set.

    Please let us know if this does not resolve the issue or if you need further assistance.

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