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    • #30509
      Meredith Floyd

      I’m following the tutorial to import a live website and having problems. I download the WP files, download the database, rename and put in the folder with the WP files and zip it. Everything seems to be going fine but when I try to import I get an error message “An exception of class NilObjectException was not handled. The application must shut down.”


    • #30750

      Hello Meredith,

      We would like to review the archive you created.

      Please note that there is a 300MB limit on the upload page. If your .zip archive is larger than 300MB, you may wish to use a third-party service, such as to send us the file. Dropbox requests can be sent to our email ( In lieu of or our upload page, you may send us a URL to obtain the file.

    • #30893
      Meredith Floyd

      I just put the zipped file in a dropbox folder and sent a dropbox request to the support email. Thanks for your help.

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