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    • #88147
      scott Paterson

      I keep getting this error (screenshot attached) I have spoke to my hosting company, very frustrating it has spells it works and spells it doesn’t, and so far they have done this for me

      setting the public_html to 755.

      Putting in a php.ini and changing some of the resource limits with regards to upload timeouts and php memory.

      and they confirm they support File System Direct

      Is there any settings you can think off they can look at? or maybe something in my install blocking this

    • #88156

      The 50x error is a host server error. A 502 error is a time-out at the server end. This can happen for a host of reasons, but typically it is because the server does not have the resources to maintain that type of connection. It could be a temporary thing, or it could have to do with the way that they allocate their system resources (ie. more resources toward serving up the websites and fewer resources toward file transfers). Our experience is that, sometimes, you can attempt it multiple times and eventually, get the deploy to take.

      You can also try the Quick Deploy method:

      Since you are a premium member we offer an assisted deploy and would be happy to take care of this for you.

      For assisted deployment, please create a website archive to privately upload to our server

      1. Use DesktopServer’s last option to “Import, export or share…”, followed by “Export or deploy…”.
      2. Select your website project from the drop down combo box, “From Website”.
      3. Ensure that the option is set to “Export to a website archive”.

      You you do not need to supply any additional information. Skip filling out any additional fields and just click “next” until a zip file is produced. You may then upload the created zip file via our website at:

      Please note that there is a 300MB limit on the upload page. If your .zip archive is larger than 300MB, you may wish to use a third-party service, such as to send us the file. Dropbox requests can be sent to our email ([email protected]). In lieu of or our upload page, you may send us a URL to obtain the file.

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