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Gregg Franklin

The 50x error is a host server error. A 502 error is a time-out at the server end. This can happen for a host of reasons, but typically it is because the server does not have the resources to maintain that type of connection. It could be a temporary thing, or it could have to do with the way that they allocate their system resources (ie. more resources toward serving up the websites and fewer resources toward file transfers). Our experience is that, sometimes, you can attempt it multiple times and eventually, get the deploy to take.

You can also try the Quick Deploy method:

Since you are a premium member we offer an assisted deploy and would be happy to take care of this for you.

For assisted deployment, please create a website archive to privately upload to our server

  1. Use DesktopServer’s last option to “Import, export or share…”, followed by “Export or deploy…”.
  2. Select your website project from the drop down combo box, “From Website”.
  3. Ensure that the option is set to “Export to a website archive”.

You you do not need to supply any additional information. Skip filling out any additional fields and just click “next” until a zip file is produced. You may then upload the created zip file via our website at:

Please note that there is a 300MB limit on the upload page. If your .zip archive is larger than 300MB, you may wish to use a third-party service, such as to send us the file. Dropbox requests can be sent to our email ( In lieu of or our upload page, you may send us a URL to obtain the file.