Installing/Upgrading DesktopServer

Installing/Upgrading DesktopServer

Looking for the 3.8 release notes?

install-desktopserverInstalling DesktopServer is easy. Simply download the DesktopServer archive, unzip and run the installer. The Installer is a blue box icon with a green arrow and begins with the name “Install DSP” (Premium) or “Install DSL” (Limited). The installer will default to the upgrade option if you are using an older version of DesktopServer. Use the upgrade option to easily migrate from Limited to Premium versions. Please see below for important information and detailed instructions.


Windows XP, Vista, 7, 8 or Macintosh OS X 10.6.X to 10.10.X. We recommend at least 512 megabytes of RAM and 500 megabytes of free hard drive space for installation. Be sure to remove any existing MAMP, WAMP, IIS or XAMPP installation before installing DesktopServer.


Install and Upgrade Steps

install-iconDue to installer object caching issues, please make sure that you do not have any older installer packages unzipped on your system (keeping zipped packages are fine). The installer is the preferred method for new installations as it will perform checks for existing conflicts. However, first time users may also use the simple manual installation method by clicking here. Existing users should backup their sites or entire installation here.

  1. Download the .zip archive for your specific platform (Windows or Macintosh) from our download page. You must run the installer on your local hard drive (i.e. desktop, or user folder).
  2. Unpack the .zip archive (right-click, Extract All… on Windows) and run via right-click -> Open on the Install icon (blue box with green arrow).
  3. New users should select the first option ‘New DesktopServer Installation’. Existing DesktopServer users should select ‘Upgrade DesktopServer’ followed by the Continue button.
  4. To start DesktopServer navigate to the application folder (on Windows at C:xampplite, on Macintosh /Applications/XAMPP). Right-click (Ctrl+Click on Mac) and select “Open” from the pop-up context menu.
Windows users may see the “Program Compatibility Assistant”, please click the “This program installed correctly” button.

Please be sure to validate your installation by following the easy Getting Started with DesktopServer guide steps 1 to 10. If you encounter a run-time issue or your steps differ from the guide’s steps, please skip to the section below, “Troubleshooting DesktopServer”. If you encounter installation issues, see the “Troubleshooting Installation” in the next paragraph for your platform.

Troubleshooting Installation

DesktopServer runs natively on Windows and Macintosh computers in their factory shipped, original default installation configurations. However, using third-party applications or installing non-OEM anti-virus/anti-malware may prevent DesktopServer from operating correctly. If you have issues please review our knowledge base.